Returns & Exchanges
At DoughGirl, we stand behind the freshness of our artisanal baked goods; however, due to the perishable nature of our products, we offer replacements or store credit for any items that arrive damaged or do not meet our quality standards.
Inspect Your Delivery
Please check your order immediately upon arrival and document any issues with photos of the packaging and the items.
Contact Our Team
Email support@doughgirl.com within 24 hours of delivery with your order number and the photos of the affected products.
Quality Review
Our kitchen team will review your claim within 48 hours to determine if a replacement or a full store credit is appropriate.
Resolution Delivery
Once approved, your fresh replacement will be prioritized in our next baking cycle or your digital credit will be issued instantly.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing